RETURN & EXCHANGE POLICY - We want you to love what you buy from us, but if for any reason you are unsatisfied with your Vsitoo smart mug purchase you may return it for a full refund or exchange within 30 days of purchase – no questions asked. This return policy is valid only on purchases made directly through, in accordance with the terms detailed in this section. Please note that you will be responsible for any return shipping costs. 

To start a return or exchange, simply contact us.

In order to ensure a seamless return process, we ask that you not send any products back without contacting us first. C.O.D. shipments will be refused. Holiday Extended Return & Exchange Policy:  Purchases made October 1 – December 31 on have an extended return period through January 31 of the following year.